Privacy Policy

Gen3 Solutions (“Gen3,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit inquiries, or engage our low‑voltage and security services.

1. Information We Collect

Personal Information

We may collect personal information you voluntarily provide, including but not limited to:
Name
Company name
Email address
Phone number (including mobile number)
Service address or mailing address
Information related to quotes, service requests, scheduling, or support

Non‑Personal Information

We may automatically collect limited, non‑identifying information such as:
IP address
Browser type and device information
Pages visited and time spent on our website
Referring website or source

This information is used to maintain website functionality, security, and improve user experience.

2. How We Use Your Information

We use collected information solely to:

Respond to inquiries and provide estimates
Schedule, perform, and support installations and services
Communicate service‑related notices, updates, or confirmations
Improve our website, operations, and customer experience
Comply with applicable legal or contractual obligations

Gen3 Solutions does not use personal information for automated decision‑making or profiling.

3. Sale and Use of Personal Information
Gen3 Solutions does not sell, rent, trade, or share personal information for marketing or advertising purposes.
Personal information is used only for legitimate business operations related to providing requested services or communications. We do not monetize personal data.

4. Communications Consent (Phone, Email, and Text)

By providing your contact information, you consent to receive service‑related communications from Gen3 Solutions via phone calls or emails regarding:

Estimates or proposals
Scheduling and service coordination
Installation, maintenance, or support updates

SMS / Text Messaging Consent

By providing your mobile phone number and explicitly opting in to receive SMS communications, you consent to receive service‑related text messages from Gen3 Solutions regarding the items listed above.

Gen3 Solutions does not share phone numbers or messaging consent with third parties or affiliates for marketing purposes.

Message and data rates may apply. Message frequency may vary.
Reply HELP for assistance.
You may opt out at any time by replying STOP or by contacting us directly.

5. Sharing of Information

We may share limited information only when necessary, including:

With trusted service providers or subcontractors supporting business operations (e.g., scheduling software, IT systems), who are contractually bound to confidentiality
To comply with law, regulation, subpoena, or legal request
To protect the rights, safety, or property of Gen3 Solutions, our clients, or others

6. Data Security and Confidentiality
Gen3 Solutions implements reasonable administrative, technical, and physical safeguards to protect personal and project‑related information.
Any security‑related data, system details, site information, or configurations provided to us are treated as confidential and used solely to perform contracted services.
While no system can be guaranteed 100% secure, we take appropriate steps to reduce risk and protect information under our control.

7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or contractual obligation.

8. Cookies and Website Technologies
Our website may use cookies or similar technologies to:

Analyze site traffic and performance
Remember user preferences

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

9. Third‑Party Links
Our website may contain links to third‑party sites. Gen3 Solutions is not responsible for the privacy practices or content of external websites. We encourage users to review third‑party privacy policies separately.

10. Your Privacy Rights

Depending on your location, including under applicable U.S. state privacy laws, you may request to:

Access personal information we hold about you
Correct inaccurate information
Request deletion of personal information, where applicable
Opt out of non‑essential communications

Requests may be submitted using the contact information below. We will respond in accordance with applicable law.

11. Children’s Privacy
Gen3 Solutions does not knowingly collect personal information from individuals under 13 years of age. If such information is discovered, we will take steps to delete it promptly.

12. Changes to This Privacy Policy
We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.

13. Contact Us

For questions about this Privacy Policy or our data practices, please contact:
Gen3 Solutions
📧 Email: support@gen3-solutions.com
📍 Address: 108 S Franklin Ave #15, Valley Stream, NY 11580, USA
📞 Phone: 516‑444‑GEN3